BCX Managed Services

Monitoring Centre
of Excellence

Proactive infrastructure monitoring, health verification, and SLA assurance for enterprise environments across South Africa.

24/7
Monitoring
8+
Platforms
99.9%
Uptime Target
15+
Engineers
Who We Are
Enterprise Monitoring Experts
The MCoE team at BCX delivers proactive monitoring and operational assurance for mission-critical infrastructure across managed client environments.
🛡
Proactive Monitoring
24/7 infrastructure surveillance with automated alerting and rapid incident response across all managed platforms.
📈
SLA Assurance
Daily health checks, compliance tracking, and monthly reporting to ensure service level agreements are consistently met.
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Platform Management
Expert administration of monitoring platforms including patching, tuning, capacity planning, and lifecycle management.
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Incident Response
Rapid triage, escalation, and resolution of infrastructure alerts with full audit trails and post-incident reviews.
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Capacity Planning
Trend analysis, forecasting, and rightsizing recommendations to prevent resource exhaustion before it impacts services.
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Executive Reporting
Monthly SLA summaries, health scorecards, and trend reports delivered to stakeholders with actionable insights.
Our Technology Stack
Monitoring Platforms We Manage
Industry-leading tools deployed and managed across enterprise environments for comprehensive infrastructure visibility.
SolarWinds
SolarWinds Observability
Enterprise-grade full-stack observability covering network, systems, databases, and applications with unified dashboards, intelligent alerting, and AIOps-driven insights.
Network MonitoringServer & AppDatabase PerformanceLog AnalyzerNetFlowIPAMVNQM
DPA
SolarWinds DPA
Database performance analysis with wait-time monitoring, query tuning insights, and anomaly detection across SQL and Oracle instances.
DB InstancesWait AnalysisTrendingAnomaly Detection
ELK Stack
ELK Stack
Centralised log management with Elasticsearch, Logstash, and Kibana for real-time log ingestion, search, and visualisation.
ElasticsearchKibanaLog IngestionAlertingVisualisations
Entuity
Entuity
Unified network management with automated discovery, event correlation, and multi-vendor device monitoring at scale.
Auto-DiscoveryEvent CorrelationMulti-VendorDashboards
Zabbix
Zabbix
Open-source enterprise monitoring for networks, servers, and applications with flexible trigger-based alerting and templates.
Host MonitoringTriggersTemplatesAuto-Discovery
PRTG
PRTG
All-in-one infrastructure monitoring with sensor-based architecture covering network, bandwidth, servers, and applications.
SensorsMapsNotificationsReportsAPI
ThousandEyes
ThousandEyes
Digital experience monitoring with synthetic testing, network path visualisation, and internet-aware performance insights.
Synthetic TestsPath VizAgentsInternet Insights
SCOM
SCOM
Microsoft System Center Operations Manager for Windows infrastructure monitoring with management packs and deep OS integration.
AgentsManagement PacksAlertsDashboards
Our Platform
Operations & Knowledge
Live
MCoE Reporter Platform
Unified reporting suite for daily health checks, SLA compliance tracking, and executive summaries. Log, track, and export health check data across all managed client environments.
📖
Live
MCoE Wiki
Internal knowledge base for OPS documentation, procedures, and technical references. Search, create, and collaborate on team documentation in one central location.
The Team
MCoE Leaders
Dedicated monitoring professionals ensuring 24/7 operational excellence across all managed environments.
NC
Neil Claassen
MCoE Snr Manager
AE
Andre Esterhuizen
Ops Manager
PT
Prof Tshabalala
Observability Manager
EP
Evert Potgieter
Solutions Architect
AS
Avinash Sukhoo
INC Manager